Less friction for caregivers, better flow for patients
I help health care teams see how a process really works across roles, find where time and handoffs break down, then design and pilot the fixes. 10+ years in product and service design across healthcare, pharma and energy, including nearly four years at Jefferson Health.
Services I provide
Process mapping and service blueprints
One-page maps of a care process: what patients see, what caregivers do, and the systems behind it.
Process performance improvement
Find where time, rework and handoff errors pile up, rank the fixes, and set
measures before and after.Product and service design
Discovery research, prototypes and pilots for tools and services caregivers
and patients actually use.AI workflows with human oversight
Decide where AI helps, where people must decide, and how to prove it worked.
Facilitation and alignment
Workshops that bring clinicians, IT and operations to agreement on priorities and what success looks like.
Where I can help health systems
Getting value from a new EHR Find the workarounds caregivers have built since go-live, and rank the fixes.
Documentation burden and ambient AI Pilots shaped with nurses, with clear review checkpoints and adoption measures.
Virtual care and new care models Blueprint the handoffs between bedside teams, virtual specialists, command centers and patients at home.
Selected work
Operations workflow mapping · National Grid
Mapped workflows and dependencies across utility telecom operations, surfacing data gaps and manual effort to guide modernization.
Asset Inspection Planning Software · National Grid
Led discovery to replace spreadsheet-and-email scheduling for planners and field crews, then a post-launch workshop that set next priorities.
Virtual Waiting Room Pilot · Jefferson Health
Digital forms and appointment reminders so patients could skip the waiting room during COVID-19. The pilot exceeded its expected adoption.
Hospital voice assistant · Jefferson Health
Patient research with a clinical fellow; features prioritized against HIPAA feasibility; the pilot plan the next team launched.