Virtual Waiting Room
Enabling patients to avoid time in waiting room and
improving communication with providers.
My role - Lead UX Strategist
Benefits
Patients engage digital forms prior to appt. No logins required.
Patients receive Appt reminders = avoid waiting.
Providers can track form status and review submissions.
Process
Started with persona-building & user interviews
Establish Pilot KPIs with Clinical Stakeholders
Designed Solution Workflow via patient & registrar interview insights
Patient Journey mapping via Miro
This video is case study overview of this project - presented in Fall 2020
Launch in Youtube.com; start time 30min to directly jump to our presentation.
Jump to 29min 30 sec. SquareSpace doesn’t allow for time code jumping for video embeds.
About: Case study walkthrough at The annual UX Show & Tell hosted by Philadelphia chapter.