Virtual Waiting Room

Enabling patients to avoid time in waiting room and
improving communication with providers.

My role - Lead UX Strategist

Benefits

Patients engage digital forms prior to appt. No logins required.
Patients receive Appt reminders = avoid waiting.
Providers can track form status and review submissions.

Process

Started with persona-building & user interviews
Designing Solution Workflow via patient & registrar interview insights
Patient Journey mapping via Miro

This video is case study overview of this project - presented in Fall 2020
Launch in Youtube.com; start time 30min to directly jump to our presentation.